Shipping & Returns

$7.95 Flate Rate Shipping or Free Shipping on orders $149 or more

Whether you buy one item or several items, we charge a low flat rate shipping price of only $7.95 per order. Please note all orders ship ground method and pepper spray can only be shipped via ground. Please allow 48 hours for order processing. A confirmation email will be sent once your order is shipped. We do not ship to Alaska, Hawaii, or outside of the U.S. 

Shipping Restrictions 

We do not sell or ship Pepper Spray to the following states/places: Alaska, Washington D.C., HawaiiI, New York, Massachusetts, Michigan, Wisconsin

We do not ship or sell Stun Guns to the following states/places: Alaska, Washington D.C., Connecticut, Illinois, Hawaii, Maryland, Massachusetts, Michigan, New York, Rhode Island, Wisconsin

If you place an order containing a Pepper Spray or Stun Gun to any of the above mentioned restricted states, we will cancel your order. Please consult local and state laws prior to purchasing a self defense product. 

Return Policy

30 Day Money Back Guarantee*

We offer a 30 day money back guarantee on most items*. All return requests must include an RMA# (Return Merchandise Authorization number). Simply email us at info@protectnprep.com and include your name, date of purchase, item and description of the issue you are having and we will quickly issue you an RMA# and expidite your request. To be elligible for a return or refund, All items must be returned in unopened and unused condition. Shipping charges are non refundable. 

* Some items are non refundable nor able to be returned due to their disposable nature. These items include: Batteries, Pepper Spray and any aerosol weapon or device. If there is damage during shipping or a manufacturer defect, please contact us at info@protectnprep.com and we will assist you. 

In the unlikely event you receive an item that has been damaged during shipment you must notify us within 48 hours of receipt (as a claim must be filed with the carrier) we will then replace the item or refund your money.

Warranty

Items that have a warranty will either state on our site or on the manufacturers packaging. Any item that does not state on the site or on the manufacturers packaging is waranteed for 30 days. Warranty replacements will be fulfilled for MANUFACTURER DEFECT only. Wear and tear, customer misuse, water damage, improper use, failure to adhere to manufacturer suggestion, etc. does not qualify for a warranty replacement. Items being returned under warranty will be thoroughly inspected for the specified manufacturer defect, and replaced accordingly. If the item returned does not qualify for a warranty replacement, we will notify you of such, and provide options for returning item back to you or for us to dispose of the item here. 

If you have any questions please contact us, we’re here to help – ProtectnPrep@gmail.com